Shipping policy
Delivery and Logistics Policy:
At Groom Stocks, we understand the importance of timely and secure delivery. That’s why we carefully pack every order and partner with trusted courier services to ensure your products arrive safely and on schedule.
Shipping Methods
Cash on Delivery (COD) is available for orders valued between ₹1,000 and ₹20,000.
A ₹199 COD fee must be paid for COD order.
Example:
Total Order Value: ₹20,000
COD Fee: ₹199
Full Payment: For the order value at the time of deliver
Note:
Groom Stocks reserves the right to restrict or deny COD on a case-by-case basis.
Refusal of a COD order at delivery may result in COD being disabled for future purchases.
Shipping Charges
Prepaid Orders: Free shipping nationwide.
COD Orders: ₹199 COD fee applies.
Delivery Timelines & Cancellation Terms:
At GroomStocks, we know how much joy your furry companion brings—and how exciting it is to receive something special for them. That’s why we work hard to ensure your order is packed with care and delivered to you as quickly as possible.
While we strive for timely delivery, occasional delays may occur due to logistics or unforeseen circumstances. In such cases, our team is always available to assist you with tracking and updates until your order reaches you safely.
We also understand that sometimes plans change. If you need to cancel your order or update the delivery address, please contact us immediately.
Please note: Once an order has been dispatched, it cannot be cancelled or modified.
To request a cancellation or address change:
Email: info@groomstocks.com
WhatsApp: +91 9717816151
Kindly include your order number in your message so we can assist you promptly.
Our goal is to make your shopping experience smooth, reliable, and worry-free—because your pet deserves nothing less.
Thank you for choosing Groom Stocks.